Vol. 1- No. 4
Article title:
Factors Affecting Customer Satisfaction, Quality Banking Services to Iran, Using the Servqual Model Case Study: Resalat Bank of Kermanshah Province
Authors:
Peyman Akbari; Abedin Darabi
Abstract:
The key to life is entitled to keep customers satisfied. Customer satisfaction is undoubtedly one of the most strategic subjects in recent decades. As the global economy, it is said, are clients who are determining the survival of the company. Since this research is to assess customer satisfaction, quality banking services to Iran Case Study: Kermanshah Province Resalat Bank‘s, according to the SERVQUAL model pays respect to the purpose of the research, applied research survey. The sample consists of 384 bank customers, which were selected using simple random sampling. The results showed that, of the five Servqual model (appearances, empathy, trust, accountability and assurance), the Resalat Bank‘s of service quality on customer satisfaction, impact.
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ISSN: 2345-6752
Advanced Social Humanities and Management

The journal of Indus International University
Article title:
Fairness in the common law institution
Authors:
Ghobad Kazemi; Mehdi Hariri
Abstract:
Fairness of the principles of justice that, in view of the applicable law is. Equity to supplement and complement the common law system, the UK legal history, courts of equity, the common law system deficiencies, and have completed high, from the perspective of international justice, perform and complete adjustment and correction rights, as a source of law, the agency has established several rules of fairness.
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Article title:
Review of the Impact of Foreign Direct Investment on Tourism Industry
Authors:
Pouria Jahanbakhshian
Abstract:
The aim of this article is to examine the opportunities, challenges, for foreign direct investment (FDI) on tourism industry .Quick and large capital refund is a key factor in the globalization. In past two decades tourist on is the attractive and profit oriented market for the investment to developed countries. FDI is an easy path to enter the market of developing countries foreign direct investments which had showed significant changes over the past couple of years in terms of their destinations. Favorable legal frame for FDI policies should be made. Agreement must be included some measures about the quality and prices of goods. Preference should be given to exchange technological and skillful education between host and guest country.
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Article title:
Theory of Constraint as a Tool in Strategic Decision Making
Authors:
Amin Navasery, Moein Ahmadi, Bita Farhoudnia, Maliheh Dorostkar
Abstract:
A key concept of throughput accounting is the use of profitability analysis at the system level instead of gross margin analysis at the product level. In a traditional cost accounting system, costs from all parts of the production process are compiled and allocated by various means to specific products. When subtracted from product prices, this yields a gross margin that is used to determine whether a product is sufficiently profitable to be produced. Throughput accounting almost entirely ignores gross margin analysis at the product level.
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Article title:
Effect of Critical Pedagogy on Contemporary Issues in Management
Authors:
Amin Navasery,  Bita Farhoudnia, Moein Ahmadi, Maliheh Dorostkar, Mohammad Ali Hajizadeh Gashti
Abstract:
Critical pedagogy has been discussed for more than three decades and appears in many and varied constructions and characterizations. One of the key issues to be considered is the potential for implementation of critical pedagogy in institutionalized educational settings, where it has not always found a comfortable home. The paper then focuses on the issue of assessment, particularly in teacher education, and the possibility of incorporating some of the principles and practices of critical pedagogy in the assessment process in this setting.
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Article title:
Developing Balance Score card in Managing Corporate Social Responsibility
Authors:
Amin Navasery, Bita Farhoudnia, Moein Ahmadi, Maliheh Dorostkar
Abstract:
The corporate social responsibility movement has been gathering momentum for the past ten years. Balanced Scorecard is "a focused set of key financial and non-financial indicators. The balanced scorecard (BSC) is a strategy performance management tool - a semi-standard structured report, supported by design methods and automation tools that can be used by managers to keep track of the execution of activities by the staff within their control and to monitor the consequences arising from these actions. We can divide the accounting in two parts.
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