Vol. 3- No. 2
For Authors
For Readers
ISSN: 2345-6752
Advanced Social Humanities and Management

The journal of Indus International University
Article title:
A LITERATURE REVIEW OF SERVICE QUALITY AND CUSTOMER SATISFACTION
Authors:
Akram Jashireh; Alireza Slambolchi; Houshang Mobarakabadi
Abstract:
Customer satisfaction is one of the essential factors for the success of a company. To achieve the high customer satisfaction, companies must know when and how their customers are satisfied about the products and services. Satisfaction is a vague and complex term, when we constrain ourselves to the domain of user product relationships. The literature is equipped with numerous diverse definitions for satisfaction.
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Article title:
Assessing the Impact of Affective and Rational Commitment and Satisfaction on Customers' Behavior (Case Study: Food Producing Companies in Khuzestan)
Authors:
Akram Jashireh; Alireza Slambolchi; Houshang Mobarakabadi
Abstract:
This study examines the effects of affective and rational (calculative) commitment on the behavior of customers (with an emphasis on the role of service quality and customer satisfaction) in the Khuzestan province's food producing companies. The main objective of this study was to evaluate the role of affective and rational commitment on the behavior of customers. Using Morgan table, the sample of 145 food producing companies in Khuzestan province was obtained, and data analysis was performed using Pearson correlation coefficient.
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Article title:
An overview of Critical success factors
Authors:
Sara Khodaveysi; Houshang Mobarakabadi; Alireza Slambolchi
Abstract:
Critical success factors are defined as the handful of key areas where an organization must perform well on a consistent basis to achieve its mission. CSFs can be derived through a document review and analysis of the goals and objectives of key management personnel, as well as interviews with those individuals about their specific domain and the barriers they encounter in achieving their goals and objectives. This review includes explanation of characteristic, hierarchy, types of CSF. It also includes the comparison between CSF and goal. In addition the study addressed the CFS’s challenges.
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Article title:
An overview of IT management
Authors:
Sara Khodaveysi; Houshang Mobarakabadi; Alireza Slambolchi
Abstract:
IT management is the discipline whereby all of the information technology resources of a firm are managed in accordance with its needs and priorities. These resources may include tangible investments like computer hardware, software, data, networks and data centre facilities, as well as the staff who are hired to maintain them. This article is a review of information technology management. It offers information about IT management, literature review about ITM, IT infrastructure, IT management disciplines, IT managers, disadvantages of IT management, Cases of IT management deficiency.
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Article title:
Check of experiential marketing effect on loyalty buyers than company's brand (Case Study Milk and dairy Company Bistoon, in the city of Kermanshah)
Authors:
Sadegh Azadi; Shahriar Asgari
Abstract:
In today's world, due to intense competition, to attract new customers and retain old customers, most companies in the marketing, experiential marketing Particular realized, and it is known as a science and profession.
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Article title:
A review of the status of organizational commitment in National Iranian Gas Transmission Operation Company -District 7 (NIGC-DIST7) and providing some solutions to improve it
Authors:
Sarah Samudi; Alireza Slambolchi; Houshang Mobarakabadi
Abstract:
The aim of this study was to review the status of organizational commitment in National Iranian Gas Transmission Operation Company -District 7 (NIGC-DIST7) and to provide some solutions to improve it. The model used in this study is based on the conceptual model of Allen and Meyer (2000).
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Article title:
Gnostic Thought Features of Sohravardi
Authors:
Fateme Sharifi
Abstract:
Sohravardi is of the great men in the field of theoretical Sufism who flying with the two wings of wisdom and love and consider these both in the knowledge of God. This article with the title “Gnostic thoughts of Sheykh Shahabedin Sohravardi” study his Gnostic thoughts and also his practical Sufism.
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Article title:
Investigating of Behavorial Factors Affecting decisions of Potential Investors: Structural Equation Models
Authors:
Hosein Salimian; Abadar Iman
Abstract:
Achieving to a long-run economic sustainable growth needs the optimal employment of investment in economics and this aim is not ahcievable without the existence of an efficient capital market. Therefore, identifying the decision making process of investors and their behavorial purpose is nesessary for analyzing information and the choice of invesment opportunities for investors. The purpose of this study is to investigate the behavorial factors affecting decisions of potential investors using structural equation models.
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